To complete your order, you are required to provide basic personal information such as your name and address. Your credit card number will be necessary only for processing the payment, but be assured that our company never stores customers’ credit card numbers.
Together with a unique identification number, your name and address will be stored in our database for a period of 800 days after the product has been shipped. It is necessary for us to keep a record of this data to facilitate the after-sale service and warranties. This will be deleted after the 800-day warranty period.
If you would like us to remove your information sooner, you may e-mail us at contact (at) bathmatehydropump.com and request for deletion. Bear in mind that deletion will annul the warranty.
Also note that though your data is removed from our company’s electronic records, all printed invoices will be kept up to 7 years, in compliance with accounting laws.
Security and Confidentiality
We guarantee that every transaction is private and secured by data-protection measures. All information is stored in a non-networked computer system, so there is no danger of data theft. In addition, all printed invoices are disposed of after the 7-year retention period required by accounting laws.
We highly value the confidentiality of all our customers, so we make it a point that nothing on the external packaging will indicate the contents.
Your order will be shipped within one business day upon receipt of payment. For orders within the United States, you can expect to receive your parcel in 2 to 3 working days. All items will be sent via parcel shipment.
In case you are unable to receive the delivery yourself, you will be issued a notice to pick it up at the local post office.
In the event that the product you ordered is not available, we will make sure to contact you and place you on the wait list. If you wish, you may also cancel your order and request for a refund.
Please note that the product price does not include the shipping costs. A shipping fee will be charged according to your location, and then added to the product price at checkout.
You may return the complete, unopened product within 14 days of receiving your order. This entitles you to a full refund, excluding the shipping fee. If you wish to return an unopened product, send an e-mail to our customer support center at email@example.com.
To avail of the refund, you will need to have a copy of your purchase receipt ad your tracking number. Please note that both the shipping fee and return postage are non-refundable.
If you are dissatisfied with the product even after six weeks of use, you are entitled to a full refund. This involves absolutely no processing fees, but you must have your copy of the purchase receipt. Simply notify customer support at firstname.lastname@example.org and ship the product back within 60 days of the order date. Be sure to send an e-mail before returning any item, or the money-back guarantee will be considered void.
In the event that you receive a defective product, or if the product was damaged in transit, you may contact customer support at email@example.com to request for a replacement. Please be sure to e-mail customer support before sending any product back to us, or the warranty will be rendered void.
Please ship returned items – including the packaging and accompanying literature – to the address provided below.
Other Reminders and Conditions Concerning Returns
- The following items may not be returned after their packaging has been opened: Gun Oil, Cleaning Kit, Monkey Spanker and Shower Strap.
- The Hydromax X40 and the Bathmate Goliath do not come with a Money-Back Guarantee unless they were purchased specifically from our store and used with the Bathmate Hercules.
- Bathmate Pumps may not be exchanged for different models.
- Dietary Supplements have a 60-day money-back guarantee.
Acceptance or Rejection of Orders
Our company may choose to authenticate orders by phone, fax, e-mail or any method. We may accept or reject any order as we see fit. We consider it our right to reject any request that seems fraudulent, refunding all payments involved.
Age of Consent
You must be of legal age to purchase items from Bathmate. If you are not legally authorized to do this, your order will automatically be cancelled.
VAT and Sales Tax
Orders from other countries except Iceland come with 0% VAT.
Orders from Iceland have a 25% tax included in the selling price.
Countries We DO NOT Ship To
Due to previous shipping difficulties and by customs confiscations, we choose not to ship to the areas listed below. Please be advised that this list may change at any time.
-Antigua and Barbuda
-St. Kitts and Nevis
-Trinidad and Tobago
-Turks and Caicos
-United Arab Emirates
If your country is in this list and you still want to place an order, you are welcome to contact us. We will do our best to assist you, however please be reminded that we will not make any refunds for failed shipments.